Discounting Policies Software and ZC Calibrations
March 1, 2023 Updates: Below are allowable discount levels the Aftermarket Sales team may extend. Any further discount considerations are to be brought to Craig. Loyalty an d Mul ti Discount Program Expanded All software (PiWeb, CALIGO, GearPro, etc) now offers Loyalty discounts All software (CALIGO, GearPro, etc) now offers Multi License discount...
ZRE ZEISS Reverse Engineering
ZRE SALES PRESENTATION: ZRE Sales Presentation.pptx (sharepoint.com) ZEISS Reverse Engineering is used to create a CAD model from data gathered on a part. This is in “reverse order" from typical metrology where a part program is created from a CAD model so the measuring machine can then go gather part data. The most suitable measuring device is opti...
PiWeb SBS to Enterprise Upgrade
New installations of both PiWeb SBS and also Enterprise sales are handled by the new PSM: Travis Ingvarsson Product Sales Manager – Software Sales Mobile : +1 612 670 1320 travis.ingvarsson@zeiss.com Future SMAs & additional modules (ex: more Monitor seats) are handled by Aftermarket Sales: New versions of PiWeb bring many benefits so an SMA is...
O-Inspect Computers
O-Inspect computer replacements usually need an NSP “Non Standard Product” submission. This is due to the fact that special computer boards can be required in addition to the standard computer configuration. To assure all relevant information is gathered up front, we typically ask the customer to take a photo of the “ports” on the back of their exis...
CALYPSO Versions
CALYPSO 2024 - version 7.8 (first version supporting Win 11, computer must have TPM to be Win 11 ready)CALYPSO 2023 - version 7.6CALYPSO 2022 - version 7.4CALYPSO 2021 - version 7.2CALYPSO 2020 - version 7.0CALYPSO 2019 - version 6.8 (Win 10 required) CALYPSO 2018 - version 6.6 (last version supporting Win 7)CALYPSO 2017 - version 6.4CALYPSO 2016 - ...
GEAR PRO Versions
GEAR PRO requires either the same version of CALYPSO or at least the second most recent version of CALYPSO. It is recommended that both are kept up to date via SMA and updated at the same time to assure full compatibility. GEAR PRO 2023 version 7.0 requires CALYPSO 2023 or 2022.GEAR PRO 2022 version 6.8 requires CALYSO 2022 or 2021.GEAR PRO 2021 ver...
Machine Serial Number Breakdown
S/N 731409531001 Serial Number Breakdown 73 - Location of Mfr 14 - Year of Mfr 09 - Month of Mfr 53 - Model Code1001 - Unique Number Mfg Location Key 73 - Maple Grove, MN14 - Oberkochen, Germany53 - Bangalore, India52 - Shanghai, China Model Code Key 22 = Dual Beam28 = Eclipse29 = Vista joystick30 = Vista CNC48 = Spectrum 150 = Contura ...
Pay Per Call Applications Helpdesk
As of March 2023, we no longer offer the Pay Per Call alternative for a customer wanting to call the Applications Help Desk without an SMA. This was offered in the past but proved to not work so well. Instead, we should make every attempt to sell an SMA. Directly from Jeff Penrod: Confirmed. Unless it is an unavoidable situation our stance is tha...
Firmware & Future Fit
It is the duty of Aftermarket Sales to check the customer's current Firmware level versus the latest CALYPSO Release Notes. This can be done by either the Service Data Viewer or iBase 360. The iBase 360 tool has the benefit that we can look up multiple serial numbers at one time. The SDV is one serial number at a time. The data in each tool is ide...
Software Modules - 20 words or less
CNC - Calypso seat for CNC CMM - Use for driving and performing measurements on a CNC CMM MAN - Calypso seat for Manual CMM - Use for performing measurements on a Manually operated CMM Planner - Offline Calypso seat for programming without the need for a CMM Simulation - Simulation mode for Offline Calypso seat to simulate inspection operation durin...
Applications Helpdesk Routing - SMA
Customers having an active Software Maintenance Agreement enjoy the benefit of speaking with our Applications Helpdesk. Normally, this is initiated by the customer calling the CIC Customer Interaction Center (800) 327-9735 or cic.metrology.us@zeiss.com . The CIC will check the Serial Number provided by the customer for an active SMA (or a pre-determ...
Quoting new Win 10 computer for an SF&G machine
Only in certain narrow circumstances may Aftermarket quote a new Win 10 SF&G computer. If a customer already has a Win 10 computer running ACCTee PRO, and needs to replace their Win 10 computer with a new Win 10 computer, that is something that Aftermarket can quote. Should be quoted with a calibration, as the calibration pays for getting the s...
Swap Dongle to PC Bonded or vice versa
Customer must have an active SMA for this conversion to happen. If customer does not have an active SMA on the machine this needs to be quoted, which can be quoted at the same time as the conversion request. PC Bonded to Dongle Based: If the SMA is active, you may create a quote including the release numbers for the software options on the machine...
Release Numbers Software Modules
Although not often used, software Release Numbers trigger action by the Software Licensing team (typically to send software entitlement to the customer). The numbers are listed below for convenience. Please be cognizant that the specific software version intended to be released is represented in the middle of the P/N. For example, 0706 represents ...
DME I++
DME I++ is a neutral language allowing customers to run compliant metrology software on other brand equipment. I++ Server is used on a ZEISS CMM when customer wishes to run on 3rd party software (ie: PC DMIS, Polyworks, etc…). The customer would be responsible to purchase the 3rd party software and also the respective I++ Client from that company (i...
CALYPSO CAD Formats
CALYPSO makes use of an off the shelf CAD “Kernel” called ASIC. This decision to employ ASIC was made many years ago instead of ZEISS creating our own CAD language. The native file extension for ACIS is either .SAT or .SAB. Most CAD systems can export one of these file formats. If so, a customer may simply use that format and does not need to buy...
PMI
PMI represents when a CAD designer embeds the “GD&T requirements” within the actual solid CAD file. For example, a diameter requirement with tolerance limits of +/-0.01mm will be inside the CAD model. This can allow the CALYPSO programmer to save time. He/She can read the CAD file into CALYPSO and the GD&T callouts (ie: diameter, position,...
License Transfer Fee-- EULA policy
Per the ZEISS EULA (End User License Agreement), Calypso software is generally non-transferrable. That is, if Company A sells their CMM to Company B, the software license does not transfer over to Company B. However, if the CMM in question has an active SMA (Software Maintenance Agreement) at the time Company A sells the machine to Company B, then ...
FACS SMA Renewals
UPDATE Jan 2025: New info based on a conversation Dean and Michael had with Andrea. Metrology Services now quotes and provides an AE for on-site FACS configuration when a customer updates Calypso version with FACS on an existing computer, or updates Calypso with FACS in conjunction with purchasing a new computer. When quoting an SMA for a machine ...
Software License Methods
What is a dongle used for? Acts as a “key” to allow CALYPSO (or some other software) to function. The dongle ID is tied to which software modules are active on that particular software seat. Why would someone want to use one? Dongles are convenient for CALYPSO PLANNER where multiple people may want to use the software on their own laptops (only o...
VAST Navigator Performance & Probing
There are three software modules available containing the name VAST. Each is focused on improving measurement throughput (productivity). VAST Navigator has been included on models like PRISMO & CENTERMAX for many years. Applies only to the VAST Gold or VAST-xt Gold sensor. Improves scanning speed of holes (circles or cylinders) while maintaini...
FACS - Determining Which Type Customer Has
When CRM is not clear enough to determine which type of FACS a customer has, please request a screenshot from the customer. Below images help to cross reference. Pallet Manager is typically a manual loading system using simple inputs such a barcode scanner or pick list selection FACS Automation is for PLC or robot loading cells. This product is usu...
NZDI Non ZEISS Direct Interface
NZDI was a Non Zeiss Direct Interface to allow a customer to operate Calypso to operate a competitive CMM or Measuring Arm (Faro or Romer brand). This is no longer offered as of 2024. CALYPSO 2023 is the latest version that supports NZDI on non-ZEISS bridge-style CMMs. No SMA should be sold on NZDI bridge machines. Faro Arms, Romer Arms, are still s...
SF&G Thermal Printer
Smaller, more basic, SF&G models do not have a typical PC. Instead they have a small stand-alone unit which prints the surface finish results on Thermal Paper. If a customer needs a new Thermal Paper printer, submit to CIC who will open a Ticket for SF&G Technical Support. They will take care of the quoting, nothing for AMS to do. For exa...
CALYPSO PC-DMIS Plan Import (Type P) software option
CALYPSO PC-DMIS Plan import software option; also known as Type P. A CALYPSO option to import PC-DMIS programs and build CALYPSO Measurement Plans. Significantly reduces time to rebuild Measurement Plans and a more stable and successful alternative to DMIS export/import. Requires a PC-DMIS license (not supplied by Zeiss) which must be installed on t...
CALYPSO Version / Year Cross Reference
• CALYPSO 2023 - version 7.6• CALYPSO 2022 - version 7.4• CALYPSO 2021 - version 7.2• CALYPSO 2020 - version 7.0• CALYPSO 2019 - version 6.8 (Win 10 required)• CALYPSO 2018 - version 6.6 (last version supporting Win 7)• CALYPSO 2017 - version 6.4• CALYPSO 2016 - version 6.2 (first version supporting Win 10)• CALYPSO 2015 -...
Software Validation
Software Validation: We can provide a "PTB Certificate" for the current version of Calypso software. (Per Scott Lowen) This can be downloaded from the Software Portal along with customer's updates, but can also usually be found on Aftermarket's local shared Z drive. Full IQ & OQ documentation is currently available in Germany, not yet in Nort...
Hard Copy Software CDs
For customers who cannot or will not use the Software Download Portal: Zeiss does offer hardcopy CDs for software. Customer Care or Aftermarket can quote this at $250 per seat of software. Check for current item number and pricing. These are normally provided on Memory Stick instead of CD....
Checking Firmware and Controller PC Section on a CMM
A customer or machine user will be able to verify the Calypso firmware version inside the Calypso menu: This example shows Firmware version 35.05. A customer can also check the “PC Section” inside their C99 controller box. It should look like this: This is an example of an SR-7 PC Section with part number 000000-1442-127. Here is a list of PC Se...
PiWeb Products / Who Sells
PiWeb Software can refer to: Reporting Reporting+ SBS Small Business Solution Enterprise PiWeb Reporting and Reporting Plus are licensed per machine as part of the CALYPSO installation. PiWeb Reporting is a standard part of CALYPSO and can be used to report and compare up to 10 measurement runs. Reporting+ is an additional license module and enables...
Nominal vs Actual Points - Technical
Nominal vs Actual Points = Part Quality In a few words: Actual Points: From the actual production part / object Nominal Points: From CAD Tolerance Band: Established by the customer’s Quality Assurance team. In an illustration In the perfect world The ideal scenario would be to have the actual point...
GEAR PRO Software and Offline
There are several types of GEAR PRO, often times the customer knows which one they need after working with an Application Engineer. Below are details. Please note that depending on the shape of the particular gear, a rotary table may or may not be required. The GEAR PRO Offline license contains all GEAR PRO options (Base, Advanced and interfaces). ...
CALYPSO Curve vs. Freeform
Both CALYPSO Curve and Freeform address the need for measurement of non-standard geometries… One key difference is that FreeForm requires a solid CAD model because the measured data points are compared to the nominal shape like a color map. Positive or negative material is depicted as the red or ble color spectrums. Curve may utilize a solid CAD m...
CALYPSO 2023 ~ New Function Highlights Link & Information
Link & Information for the ZEISS CALYPSO 2032 Features & Highlights (Can be a helpful selling point / tool when quoting an SMA renewal) LINK: There is also helpful & informative PDF's on the Z-Drive under: PC66 - SMA NSW ZEISS CARE → SOFTWARE → CALYPSO → 2023 ZEISS CAL...
ZEISS Windows 10 Performance Workstation Information
ZEISS Windows 10 Performance Workstation Suitable for mid-range measuring applications, the Performance Workstation is ideal for customers using CALYPSO Curve or Freeform, or importing and processing large CAD files and scanning data. The faster processor speed, graphics card, larger memory and generous hard drive space will make your software p...
ZEISS Dynamic Planning
Quick description: This is a functional extension to Calypso that was created in 2021. License and SMA part numbers can be found in the price list under “software.” Aftermarket team may offer temporary licenses to customers if requested, similar to other Calypso modules (curve, freeform etc). Free eLearnings exist in Academy Metrology. Customers can...
Planner Value Package Information
Benefits: Write CALYPSO measuring plans on an offline computer and free up the machine computer to measure parts 1. Improve efficiency. 2. Increase ROI. 3. Free up your machine. CALYPSO Planner allows you to create and test measuring plans in the same fashion as online. Do everything you do in CALYPSO in an offline mode. CALYPSO Simulat...
QS-STAT
Export measuring results in the Q-DAS format for analysis in the qs-STAT statistics program.CALYPSO qs-STAT export converts the CALYPSO result files from a CNC measuring run intoQ-DAS description and value files. With qs-STAT, you can then statistically evaluate productionprocesses, for example....
Planner License & Simulation
CALYPSO PLANNER is an offline version of CALYPSO to write measuring programs offline. A CAD model is used 99% of the time to create this part program. This frees up the CMM for doing measurements. CALYPSO SIMULATION allows you to watch a measurement program run virtually without a CMM. You can check for collisions, part clamping, stylus, probe rac...
What is CALIGO
CALIGO is mostly for the measurement of car bodies. It is usually on HAM (Horizontal ARM Machines). It allows for analysis, serial measurements, simulation, and reporting. CALIGO includes off line programming and Pi Web. CALIGO replaced HOLOS. There is training available for CALIGO like there is for Calypso. More details about CALIGO can be found ...
Gear Pro
Gear Pro licenses enable you to inspect spur gears, bevel gears and worms. GEAR PRO generates a CAD model of the gearing from the geometry definition. There is a graphic display allowing visual inspection of results. The analytical 3D gear tooth model and the graphic-supported input windows make measuringwith GEAR PRO highly effective. The software...
VAST Performance, Navigator, and Probing
The VAST Navigator option of Calypso is an enhancement of the known scanning method for cylindrical parts. Navigator reduces measuring time without affecting accuracy. When measuring with the “normal” time the measuring certainty can be increased. VAST Navigator makes recording of measured values when scanning cylindrical features (bores and shafts...
STL Format
Customers may inquire about STL import. STL is a CAD format originally for “stereolithography”. It is not a solid CAD model like we get from STEP, IGES, CATIA, CREO, etc… Instead it is a rough approximation constructed of triangles when you zoom in… It can be useful for certain optical or CT applications, often for reverse engineering a part. The...
Calypso CNC + Nav + Perf SW Set
The Calypso CNC + Nav + Perf SW Set includes VAST Probing in addition to Calypso CNC, VAST Navigator and Vast Performance Please be advised that the individual SW options will not be listed in the software tab. When you quote the SMA renewal please make sure to include VAST Probing as well. There is no part number for an SMA set at this time. ...
ZEISS Quality Suite
The ZEISS Quality Suite is a tool customers can download and install on their computer. It is associated with only: ZRE ZEISS Reverse Engineering ZEISS Inspect family (correlate, blade, airfoil) PiWeb With this tool installed, customers can use it to: Request / Download / License Trial Versions of Software Install purchased software or updates Mana...
Software Module Exchanges Returns Module Transfers
As a matter of policy, we do not accept software exchanges, returns or module transfers. For example, if a customer has the IGES convertor but wants STEP instead, we need to quote STEP (discounting per LTA or ZC). We cannot simply swap one for the other because we (our SSC) will need to purchase it from our HQ. So, we (our SSC) would take a loss. T...
Never include VAST Navigator, VAST Performance, & VAST Probing when quoting an Offline Planner Seat for new licenses or SMA renewal.
VAST Navigator, VAST Performance, & VAST Probing are part of Calypso Planner. Those 3 VAST options can be turned on by anyone, Zeiss or the customer, if they are needed for offline use to program for a machine. The customer does not get the licenses, they cannot be transferred, and are just turned on for use. So when you are quoting a new offl...
Can I customize the computer you quoted with a smaller hard drive?
Had a customer ask if he can get a smaller hard drive in his Performance workstation. It may be possible, but it's not worth the time and effort required to find out, to do a downsell. I could have quoted an Entry workstation with a smaller hard drive, but again, I did not want to downsell at a lower price than the Performance workstation that I'v...
Windows 11 and Calypso Compatibility
Update July 2025: New PC sales now require an active SMA. As of 10/10/2024, we are OKAY to ship new Performance PCS and Large Laptops with WIN 11. (currently unable to offer Entry level PCs due to supplier issue. Metrotom REKO are still WIN 10 only.) WIN 11 requires CALYPSO 2024 or 2023. There is a CALYPSO 2023 service pack available that is re...
MCC Master Control Center
Some customers use MCC which has been around for years. It is comprised of different modules. Some customers have all 4 but most only have a few modules. Here is the latest update from Scott (May 2024): Program revision control functions where added as a standard function to CALYPSO 2018 Program access control is provided by the AutoRun and User...
Blade Pro - ZEISS Inspect Airfoil Calypso
The Blade Pro product is phasing out as of late 2024. There has been no further development and there is no technical support. But, we have a path forward: We will quote an SMA for the software called INSPECT Airfoil - CALYPSO - P/N 666031-0000-519 This is technically a bundle of ZEISS Inspect and the Airfoil App. It has similar functionality to ...
PiWeb Webinars and User Group
The PiWeb team has been working on a webinar series to help PiWeb users understand how to best use the tools available in PiWeb and increase their overall PiWeb skills. The webinar series is part of a new PiWeb User Group we are launching for users to connect and share applications, tips, tricks, and learn from one another. Here is a link to the w...