When CRM is not clear enough to determine which type of FACS a customer has, please request a screenshot from the customer.  Below images help to cross reference.

Pallet Manager is typically a manual loading system using simple inputs such a barcode scanner or pick list selection

FACS Automation is for PLC or robot loading cells. This product is usually a custom build by Software Engineering. This product was released in 2014 and has been replaced by FACS Basic. 

FACS Basic Off the Shelf Version is for PLC or robot loading cells. This version is usually an off the shelf but can also be a custom build by Software Engineering. This product was released in 2017 and has been replaced by Calypso Basic Automation. 

FACS Basic Custom Version

CALYPSO Basic Automation Automation is for PLC or robot loading cells. This version is an off the shelf product, This product was released in 2019 and replaced the off the shelf version of FACS Basic.