October 2025: AMS team will only handle SMA renewals going forward.
All upgrades, new seats, and additional modules are handled by Travis Ingvarsson (travis.ingvarsson@zeiss.com) or Gina Strickland (gina.strickland@zeiss.com)
Travis Ingvarsson
Product Sales Manager – Software Sales
Mobile: +1 612 670 1320
travis.ingvarsson@zeiss.com
----------Future SMAs & additional modules (ex: more Monitor seats) are handled by Aftermarket Sales:New versions of PiWeb bring many benefits so an SMA is highly recommended!
UPDATE Sept 2024: If a customer wishes to upgrade their existing SBS to become Enterprise, this should really be handed to Travis If he asks Aftermarket to sell this upgrade, the three P/Ns below are necessary as of March 2023:
Software Bom 000000-1978-431 (Be sure list the SN of the current SBS seat on this line)
Server PC-B 661602-0804-003
Server PC-B SMA 661632-0000-003
Remote PiWeb Support, 1 day 000000-2521-635
It is not necessary for customer to replace PiWeb SBS Planner, Designer, Monitor licenses with PiWeb Enterprise Planner, Designer, Monitor licenses. PiWeb SBS Planner, Designer, & Monitor licenses will connect to a PiWeb Enterprise Server.
Depending on specific customer situations, we may wish to offer multiple quantities of Remote PiWeb Support. We may interact with the PiWeb team to make this determination piweb.metrology.us@zeiss.com