FROM THE ZEISS PORTAL KNOWLEDGE BASE ARTICLE: (Written by Melanie Galloway) CALYPSO: Windows Operating System Version Support - via this Link: https://portal.zeiss.com/knowledge-base?id=815374
FULL ARTICLE:
Written by Melanie Galloway
When switching to a different version of CALYPSO, it is good to make sure whether that version is supported with the current operating system on your PC. Detailed information can be found in the release notes for that version, which can be found in the DOWNLOAD CENTER on the ZEISS PORTAL. Details on how to locate this info is presented lower in this article. The table below contains a quick reference to check which versions of CALYPSO are supported with different versions of Windows. A more detailed breakdown is available in the release notes for each CALYPSO version for specific OS versions and specific “builds”(LTSC/LTSB/Pro etc) that are officially supported.
If a version of CALYPSO is not supported with your version of Windows, this does not necessarily mean it won't function. To be supported means the software has undergone rigorous testing with that OS, and any bugs or issues found can be addressed by ZEISS' Software Support team. To be unsupported means ZEISS cannot guarantee optimal performance on that OS, and if issues arise, the solution recommended will be to upgrade/downgrade to an appropriate OS for that CALYPSO version in order to further diagnose and provide support.
There is also a limit to which ZEISS can provide support to earlier software versions. This does not mean the user cannot receive help from the Support team, but any enhancement requests, errors, software bugs or feature issues will no longer be addressed by the Development team once that version is discontinued.
The full list of discontinuation dates for all ZEISS hardware and software can be found on ZEISS.com here: https://www.zeiss.com/metrology/services/system-support/product-discontinuation.html
From Release Notes:
Requirements for upgrading to CALYPSO 2021
CALYPSO 6.0 or higher and Windows 10 are required to upgrade to CALYPSO 2021. Upgrading from versions older than CALYPSO 6.0 or operating systems older than Windows 10 may cause problems due to changed path settings or new licensing procedures. In such cases, subsequent adjustments of system and program settings may be necessary.
Requirements for upgrading to CALYPSO 2022
CALYPSO 6.0 or higher and Windows 10 are recommended to upgrade to CALYPSO 2022. Upgrading from versions older than CALYPSO 6.0 or operating systems older than Windows 10 may cause problems due to changed path settings or new licensing procedures. In such cases, the subsequent adjustment of system and program settings may be necessary.
Requirements for upgrading to CALYPSO 2023
CALYPSO 6.6 or higher and Windows 10 are recommended to upgrade to CALYPSO 2023. Upgrading from versions older than CALYPSO 6.6 or operating systems older than Windows 10 may cause problems due to changed path settings or new licensing procedures. In such cases, the subsequent adjustment of system and program settings may be necessary.
Requirements for upgrading to CALYPSO 2024
CALYPSO 6.6 or higher and Windows 10 are recommended to upgrade to CALYPSO 2024. Upgrading from versions older than CALYPSO 6.6 or operating systems older than Windows 10 may cause problems due to changed path settings or new licensing procedures. In such cases, the subsequent adjustment of system and program settings may be necessary.
Requirements for upgrading to CALYPSO 2025
CALYPSO 6.6 or higher and Windows 10 are recommended to upgrade to CALYPSO 2025. Upgrading from versions older than CALYPSO 6.6 or operating systems older than Windows 10 may cause problems due to changed path settings or new licensing procedures. In such cases, the subsequent adjustment of system and program settings may be necessary.
Locating Supported Windows Versions (From Release Notes)
Navigate to the ZEISS PORTAL DOWNLOAD CENTER. Select the specific version of CALYPSO you intend to use. Scroll down to “Additional Files”. Locate the PDF file called "ZEISS CALYPSO 20XX release notes (X.X) EN".
For example:
Download and open the file. Navigate to the section titled “Windows system and software requirements.” (Page 4-25 in the CALYPSO 2025 release notes). This info will go in depth on the approved and supported Windows versions.
The release notes can also be found from the following file path if CALYPSO is already installed on your PC.
C:\Program Files (x86)\Zeiss\CALYPSO 7.6\userinfo\release info
(Path shown for CALYPSO 2023)
C:\Program Files\Zeiss\CALYPSO 8.0\userinfo\release info
(Path shown for CALYPSO 2025)