O Detect
From Brandon D: Notes from attachment that do not line up with the O-Detect CMM calibrations ISO 17025 – at this time we are not able to offer this option on the OD. No Rotary Table option on the OD at this time No VDI 2617 measurements on this machine at this time (Ring Scans) Enhanced portion, no “Active Sensors” on this machine type Complete port...
Calibration Certificates
All inquiries related to Calibration Certificates should be funneled to the Technical Service Support team (Bernhard Baumeister is Manager) via the CIC Customer Interaction Center. For example: Customer calls stating he/she did not receive a certificate at the end of a calibration. The company information on the certificate is wrong. Customer reques...
End of Support - Offering a Calibration
Approval Needed to offer Calibration: If a customer would like a quotation to calibrate an EOS machine, Aftermarket Sales must obtain written approval from the relevant Regional Service Manager. Provide background details to streamline the decision: Serial Number, Model, Sensor Last calibration date - Did it pass/fail - Who performed Status of mach...
METROTOM Calibrations
METROTOM 1500 (M1500) were the original model when ZEISS began using CT (Computed Tomography) (aka: X-Ray). Then came the M800 and M800 225KV. The M1500 and M800 225KV have the same X-Ray source (with 225 Kilovolts of electricity possible) while the M800 has a smaller one. The 225KV X-Ray sources are expensive and can fail if not properly maintained...
METROTOM Rotary Table
All METROTOM models use a rotary table to index the customer's part between X-Rays ("Scans". However, when quoting the calibration services we do not add a rotary table calibration part number. When a bridge style CMM (ie: Prismo, Accura, Duramax) includes a Rotary Table (ie: RT-01, RT-AB), that device becomes what we call a “4th axis” in addition ...
EOS End of Support
ZEISS periodically updates the EOS End of Support list. This can typically be found on the Z Drive and many of us store a copy locally. The current version is always on Sharepoint. I find it by searching for “End or Support”: As of 2023, the file is maintained by Karl Sombrey: Like any Excel File, Filters are used to narrow to what you are looking...
6 Month Checks
6 Month Check Part Number: 000000-1854-761 Pricing: Manually change the price in the CRM Quote to match a Basic Calibration for the particular CMM model and state. When to Offer: When a customer runs their CMM frequently (high utilization - for example) 24/7), a 6 month check may be of interest. This is standard practice within the “Big 3 Automot...
Spare Parts
Often times customers request items other than styli or accessories, such as a new probe head, filters, additional cables, or other hardware related parts for their CMM. Most times this will be routed through CIC under a ticket for parts look-up to verify the PN. If they request the part and would like ZEISS to install it, this would go to Service f...
O-Inspect 3/2/2 Calibration and Extended Factory Warranty
Not only do O-Inspect 3/2/2 machines have calibration part numbers different (Less expensive) than larger models of the O-Inspect there is also special pricing for the Extended Warranty to keep cost of ownership low for that small O-I size. The O-I 322 EW P/N is 000000-2586-043. This can also be found on the OEW....
Calibration Level Descriptions & why a Complete Calibration is recommended / needed
A Basic Calibration is an accuracy check and CAA (computer-aided accuracy) adjustments to the machine. An Enhanced Calibration includes a basic calibration as well as CAA adjustments to the VAST probe head, reader heads, and drives. The Complete Calibration, the most comprehensive service ZEISS offers, is designed to maximize the productivity a...
Quoting Weekend Work
When quoting a customer a calibration, some times they prefer the service be done on the weekend. You will first need to check with the Regional Service Manager to be sure there is a technician that could do this. Once approved, you can quote the additional part numbers with the calibration. 000000-1421-549 IQS Service OT Labor - $234.0...
How to find Scheduled Calibration Dates
1.) To search by serial number in CRM, click on the arrow next to the Service Transaction tab, click Service Orders. This will bring you to the search screen. You will enter the serial number in the search field Serial No. and click enter. This will then pull up all of the SVO's under that serial number. You can then click the blue Service Order I...
ZEISS Extended Service Warranty
ZEISS Extended Service Warranty ZEISS Extended Service Warranty is a comprehensive program designed to maximize the productivity and accuracy of your coordinate measuring machine. It provides a fixed cost of ownership, protecting you from unplanned expenses resulting from a repair of your coordinate measuring machine. Covered expenses during normal...
Secondary Sensor Calibrations
New December 2023: Aftermarket Sales is to add a calibration part number for any machines including ViScan, LineScan, and/or DotScan. These P/N can be found in the AMS Part Number document under the Cal TAB. This is critical to 1) Cover the cost of doing this additional verification while onsite for the machine calibration & 2) Assure Service ...
Calibration Levels
ZEISS offers three calibration level alternatives; Basic, Enhanced, or Complete. For each of these calibrations, we offer ISO 17025 Accreditation (at additional cost). The decision of standard or accredited is based on the customer's quality requirements. Our default offering is Accredited (when in doubt). This is the safer route. The normal frequ...
CMM "Down" - Service / Repair Request Information
If a CMM is “down” - Our Hardware Tech Support team will need to diagnose and then quote a service visit / repair as a time and material estimate. Once the PO is received, the scheduling will be rapid, and a technician will be dispatched quite quickly. It will be scheduled accordingly with the availability of parts (if they’re needed) NOT...
Calibration Factors & Benefits
INTERNAL DOCUMENT: Factors that contribute to determining the level of calibration required and calibration frequency: (Not in order and not all factors but some). When talking with a customer, these are important considerations Audit Requirements (Such as FAA or FDA) Supplier Requirements (ie. Boeing NADCAP Requirement) # Shifts Machine...
DURAMAX - require Complete Calibrations
ZEISS will only perform Complete calibrations on Duramax CMMs. Why? Duramax machines have mechanical bearings, which have proven to require the complete calibration, or they result in unexpected shaking and / or downtime. They require two very unique and special greases that must be applied in the correct amount and the correct way. It has been ...
Spare Parts Relocations - Who Handles?
May 2024: The below flow chart and list of spare parts (further below) help answer “who handles what?”. If a PO comes in for a quotation beginning in 858, that is a Service Quote. Parts customers can replace themselves (quoted by Customer Care) Joystick box (also called controller cabinet on the part itself) XXT/XDT sensors RDS Adapter plates Ai...
Wider Accuracy Tolerances
Sometimes a customer does not need their CMM to be quite as accurate as the ZEISS guarantee is for that specific CMM Model. For example, they may have a DURAMAX which has a 2.5 micron volumetric accuracy. It might have issues and fail its calibration. The customer may then ask us to apply a more liberal tolerance like 10 microns. In that case, t...