If a CMM is “down” -  Our Hardware Tech Support team will need to diagnose and then quote a service visit / repair as a time and material estimate. 

Once the PO is received, the scheduling will be rapid, and a technician will be dispatched quite quickly.       It will be scheduled accordingly with the availability of parts (if they’re needed) 

NOTE:   We cannot perform a calibration on a machine if it isn’t running properly and / or is down.

Once the repair is completed, the calibration can be scheduled / performed.