May 2024: The below flow chart and list of spare parts (further below) help answer “who handles what?”.

If a PO comes in for a quotation beginning in 858, that is a Service Quote.

Parts customers can replace themselves (quoted by Customer Care)

Joystick box (also called controller cabinet on the part itself)

XXT/XDT sensors

RDS Adapter plates

Air regulators

Styli plates

Styli

ST3 sensors

BIOS or CMOS batteries in a C99N controller

Replacement cables for DotScan or Viscan that attaches from the sensor to the RDS

Cord for joystick box, C99L or C99M controller

Workstations, but may need some assistance from Applications to set up

Spare parts for 3D optical machines such as ATOS or Tscan Hawk

Parts that require techs to replace (Quoted by Service Tech Support via CIC)

Air Bearings

Drives / motors

VAST or RDS probe heads

Anything else in the C99* controllers

Cabling through the machine