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Whether it's a very specific question, or a vague one, we have it covered in our company help center.Popular Articles
CRM Order Task Descriptions and Responsible Teams
20 Task Descriptions both Customer Care & Service Teams: ZCB Zeiss Care B...
ZEISS Inspect Software & SMA
GOM Software is now renamed ZEISS Inspect: There are two primary ZEISS Inspect ...
How to promote a Prospect account to a Sold-To account
You can do this yourself, or you can ask Daniel or Michael to do this for you. Yo...
CALYPSO Versions
CALYPSO 2024 - version 7.8 (first version supporting Win 11, computer must have T...
Where to send tasks
SAC = DEP SAE = DEP SAB = DEP ZCC =SVB + CC ZCE - DEP + CC ZCB = DEP + CC NSW = C...
Applications Helpdesk Routing - SMA
Customers having an active Software Maintenance Agreement enjoy the benefit of sp...
PiWeb SBS to Enterprise Upgrade
New installations of both PiWeb SBS and also Enterprise sales are handled by the ...
Software Modules - 20 words or less
CNC - Calypso seat for CNC CMM - Use for driving and performing measurements on a...
Machine Serial Number Breakdown
S/N 731409531001 Serial Number Breakdown 73 - Location of Mfr 14 - Year of...
End of Support - Offering a Calibration
Approval Needed to offer Calibration: If a customer would like a quotation to cal...