Faulty Dongle Replacement Process for Quoting & Ordering
Step 0: Quote the customer using a 000000-1978-431 Software BOM part number for the serial number, and 000000-1483-375 for the dongle part number. Use the template AMS: PC: DONGLE: REPLACE FAULTY DONGLE which applies a .pdf with the following. Step 1: Place your Purchase Order or Credit Card Order for a new USB Dongle Security Key: Please state o...
Lost Dongle Replacement Process for Quoting & Ordering
Do a quote for the the S/W license part numbers only, in the latest version of the software. Add the dongle part number. Put them all in a single group, name it something like SW License & Dongle Replacement Fee, apply an absolute discount so that the sell price is $2200.00. While the SW License part number should have higher level item numbe...
NSP Process
Non-Standard Products are products that need additional items when being quoted. Such items include NIC cards or frame grabber cards for new computers. *O-Inspect 322 & 442 may require additional RS232 & NIC cards for new computer. Send machine info with customer pic's of the back of the existing computer to Tim Barrett to confirm. If yes, y...
Volume Graphics
To Quote SMA renewals contact: sales.volumegraphics.us.mi@hexagon.com When the proposal is received from VG send it with an NSP request before sending a proposal to the customer. When quoting license modules the first year of SMA is NOT included and should be a separate line item on the proposal. jonathan.barrett@zeiss.com handles orders of VG...
Smart Services Dashboard and RHC
Smart Services may refer to up to 3 different things: Dashboard (or Dashboard+) Remote Health Check Remote Service Support (this is free in the USA but not elsewhere globally - it is merely access to Bernhard's Service Tech Support team for hardware issues like a down machine) NEW Info Dec 2023: For Dashboard+ purchases, please assign CRM TASK to SV...
Competition
COMPETITION When: July 13 through August 4 2023 (3 weeks) What: Persons who create the most drafts win a prize Prizes: Gift Cards; 1st $200, 2nd $100, 3rd $50 How: Think of an article topic. Search Helpjuice to assure the topic is not already covered. Create the article (draft). You can simply type the content or even add images, etc… I will...
Accredited Calibration VS. Standard Calibration
The Accredited Calibration: • Includes an ISO 17025 accredited ISO 10360 calibration certificate indicating: meets / does not meet original factory specifications.• Report includes both As Found and As Left data.• The applied decision rule includes the calculated measurement uncertainty. The Standard Calibration: • Includes an ISO 1036...
Helpjuice - Creating Articles
To draft Helpjuice articles and submit them for review, first make sure you are signed in to the Helpjuice Dashboard. Aftermarket's Helpjuice looks like this when you are NOT signed in: When you ARE signed in, you will see a menu bar at the top of the screen that days “Dashboard” Type this address into your browser to sign into the dashboard: https...
Microsoft Outlook - Set automatic replies (Out of Office)
Out-of-office notifications: templates for Microsoft Outlook ZEISS employees are requested to use Templates for out-of-office notifications (out of office) notifications in Microsoft Outlook made available Group-wide. These can be downloaded in the Brand Portal . Templates are available for internal and external use in DE, EN and CN. Please note th...
ZEISS Care Package Features & Benefits
ZEISS Care is a package consisting of the Software Maintenance Agreement (SMA) and any level of calibration. It includes discounts and benefits as detailed below: Purchase the Software Maintenance Agreement and Calibration Service together with a ZEISS Care plan and receive these benefits: 10% discount on the Software Maintenance Agreement. 10% dis...
SF&G Explanation - no A2LA (Accredited) calibration
If a customer requests an ISO 17025 Accredited calibration for SF&G equipment, below are some facts that can help contend with the fact that we do not formally offer this. There is also a letter created by Bernhard Baumeister which we can email to these customers. This goes into more detail than the verbiage below. The file is on the Z Drive u...
PiWeb Floating Licenses for PiWeb Enterprise
Per Scott Lowen ~ 9/11/2023 Floating licenses are only available for PiWeb Enterprise • Floating licenses are not available for PiWeb SBS • If the customer would like to purchase a Floating License and they have PiWeb SBS, they would have to upgrade to PiWeb Enterprise.• The PN and pricing for PiWeb Enterprise Server is on the Price List...
Customer Not Seeing ZC Discount in Webshop
Problem: Customer has active ZEISS Care but is not seeing their 10% styli discount in the Webshop Solution 1: Best to 1st confirm the customer is signed into the Webshop with their account. They will see their name at the top of the screen. Solution 2: The Master Data team needs to add the letters ZC into what we call the account Pricing Group...
Submitting Overtime in Workday
Start by signing into Workday and selecting "view all apps" or the menu icon on the top left of the screen: Then select the "Time" icon: You will then most likely select "this week" to submit overtime for the current week, or you can select “last week” or a specific week from a calendar, as long as it is in the future. Be aware that weeks ha...
Customer Purchasing Portal Management
Customers and buyers use various portals and ERP systems for purchasing goods and services from their suppliers. Many customers require that Zeiss accept an invitation or set up an account within their preferred system. Handling these types of requests and tasks is the responsibility of the Zeiss Finance team. You can forward or expedite requests t...
Purchase Order Review
Certain information is very important to have on a purchase order (PO) so that the customer gets the correct items, the invoice is correct and paid in a timely manner by the customer. Steps to Review Customer Purchase Order: The vendor listed on the PO should be: Carl Zeiss Industrial Quality Solutions, LLC. Abbreviations are acceptable such as: Ca...
SFG Types and calibration
SF&G Calibration There are three distinct products within the SF&G product group : Surfcom – surface finish measuring devices – described in the email history below Rondcom – there are two basic types of Rondcom – “roundness” machines and “cylindricity” machines Rondcom measures: Roundness Machines: roundness, concentricity, coax...
Zeiss Quality Suite
With a ZEISS ID, customers can download and sign in on the free ZEISS Quality Suite software HERE. There is a #measuringhero video featuring the ZEISS Quality Suite HERE. The ZEISS Quality Suite currently covers three applications: ZEISS Inspect, ZEISS Reverse Engineering, and PiWEB Enterprise. There, the customer can access: - Training - The “Tech...
Service Spare Parts must be quoted by Customer Care
Refrigerated Air Dryers, Joystick boxes, and UPS (uninterruptible power supplies) are all considered Service Spare Parts. They should NOT be quoted by Aftermarket; forward the request to Customer Care for them to quote. As Service Spare Parts, they get processed in Division P60 and in a subprofit center that are not counted by Ebonique for sales cr...
QIF MBD Import
We would suggest the customer use the newest version of either CALYPSO 2022 or CALYPSO 2023 to have the most success when importing QIF files. Older CALYPSO versions had limited compatibility with QIF files and imports often failed. The import is very reliant on how the customer is setting up their models so one must make sure they are semantically ...
Firmware Location I++DME Server Machines
If we have a customer with a Pro Arm (for example) that is not running CALYPSO and instead running I++DME Server there is a different route a customer must take to locate their current C99 Controller Firmware Level. A customer must plug in a Monitor and Keyboard to the C99 Controller and type D80 to view their firmware level....
How To: Legal Portal Process - Aftermarket Specific
Hello - this document → C365 User Training Module FINAL.pptx explains this process, plus how to maintain the follow-ups on here in great detail. It's a very helpful document, and you will need it to maintain this after you submit this. But I did want to go over a common practice and tailor it to Aftermarket so you can avoid the lengthy document. I a...
Difference between Calypso Basic and Calypso Basic on on O-Inspect
There is very little difference between Calypso Basic and Calypso on an O-Inspect. The O-Inspect class includes 4 hours on Friday to introduce optical measurement. It does not send students away truly trained to use optical measurement. Per Ryan Stauffer it is “significantly better to just focus on CALYPSO Tactile (XXT) first, get comfortable with ...
MDG Password reset
Accessing MDG when a Password is required:Please reset your password following the next steps:Access this link: https://zeissprod.service-now.com/it4u?id=cz_sc_cat_item&sys_id=42f8955edbc71700539981cc0b9619e6&cat_id=01f2e851db859748539981cc0b961934 System: P8G Once you receive your password via Email, please access the SAP Log On Pad and sea...
How to share a large file
To share large files that cannot be sent as attachments in Outlook use Brainloop. The following link will take you to IT 4U for instructions and to access. https://zeissprod.service-now.com/it4u?id=cz_kb_article&sys_id=3cc427bd93fc8a542c0fba8efaba104f Link to order: https://zeissprod.service-now.com/it4u?id=cz_sc_cat_item&sys_id=ea9ea2...
Contracts 365 - Counterparty Signatures Shortcut
Per Correy Glynn, September 2024: I wanted to send out a suggestion to make all our lives easier when it comes to collecting the Counterparty’s signature on legal documents, such as NDAs. I can, via Adobe Sign, send documents for Counterparty signature at the same time as I send it for our internal signature. This method would only require some info...
IRC Calibration
IRC calibration is a procedure for setting up an RDS articulating carrier. It teaches the CMM what electronic signal corresponds to each physical angular position of the RDS. So it goes through every A/B angle in sequence and then saves the information to a file on the C99 controller computer. We also use this procedure to troubleshoot if the RD...
Employee benefits and leave email address
Dear IQR Colleagues, We are excited to announce the launch of a new email mailbox dedicated to handling any IQR inquiries, requests, or concerns related to benefits and leaves. This mailbox, benefits.iqr.us@zeiss.com provides a centralized and efficient channel for addressing all your benefit and leave-related questions. Thank you for your cooperati...
THALES License Entitlements
TL;DR: If this issue crosses your path, you will send an email to CIC asking for a SW Applications Helpdesk Ticket to be opened. Let them know the serial numbers, the version of Calypso being requested (7.6 or older), and that the customer needs to be sent the Thales version of the license. Full Explanation: With the launch of CALYPSO 2024 version 7...
Costa Rica Sales and Service
#MeasuringHero Episode 123 features Zeiss's business partner, Visional Technology: We are working with a business partner in Costa Rica, Visional Technology. https://www.visionaltechnology.com/ They are responsible for sales and service, they are capable to support with the installation, regular calibration and application support of the machine. ...
Imports into Inspect 3D
Import Files File ► Import ► File... You can import files (e.g. CAD data, point clouds, projects) into open projects in different ways: Option 1: Use the menu bar and specify the path for the file. Import the file by clicking Open. Option 2: Import the file with drag & drop. Depending on the imported file format, the software opens a dialog or i...
ZEISS CMM Styli & Accessories Catalog
ZEISS Accessories ZEISS CMM Accessories Catalog For all quality assurance needs Download full catalog version now – LINK BELOW Simply fill out our short form and download the complete catalog version as a PDF https://www.zeiss.com/metrology/en/c/zeiss-cmm-accessories-catalog.html ...
Hambot- Replaced Caligo
CALIGO Base license and SMA have been replaced with HAMBOT software package. The new HAMBOT software package includes CALIGO base and INSPECT Optical 3D. When creating SMA quotes for a CALIGO system: Repace CALIGO SMA 660731-0000- 000 with HAMBOT SMA 660731-0000- 010 This provides the customer the normal CALIGO Base license with an option to use I...
End of support for COMET and T-SCAN systems - Letter to Customers
PROVIDED BY MILES MOLNER From: Molnar, Miles <miles.molnar@zeiss.com> Sent: Monday, June 9, 2025 9:43 AM To: Patton, Janice <janice.patton@zeiss.com> Subject: RE: LEAD ==> Comet 6 Panel Check RFQ - Just to be totally factual on this – the COMET 6 will technically not be to end of support until December 2026. See attached for confirma...
Relocations
Relocation Process Frequently Asked Questions 1) What happens during the relocation? Tech does an As Found / CMM Check Braces the machine Guides Riggers for the movement of the machine. Installs the machine Performs a Complete or Accred Complete Calibration A combination of the above dependent on the customer’s request. 2) Who is responsible for ...
Converting Calypso CNC to Planner
Customers requesting to convert a CALYPSO CNC licenses to CALYPSO Planner; On occasion, a customer may request to convert a CALYPSO CNC licenses to CALYPSO Planner. The request is typically made when the customer is decommissioning a system but may also happen when they sell the machine and wish to keep the CALYPSO license. This has created challe...