Prerequisite: In order to issue a replacement dongle, the customer must have an active SMA on file covering the relevant equipment/software. This applies for both LOST and DEFECTIVE replacements. SMA must be quoted with the replacement if not current.

MARX dongles: - 000000-1483-375 

• CALYPSO - (All versions up to date of this article publication)
• GearPro - (All versions up to date of this article publication)
• CALIGO - (All versions up to date of this article publication)
• ZEISS INSPECT - 2025 & 2026 NON-WIBU versions. (WIBU replacement requires a separate process - details needed)

WIBU dongle: - 000250-0014-869 

• ZEISS INSPECT 2025 and newer WIBU versions - (All versions beyond to date of this article publication)
• ZEISS INSPECT 2023 (may require SAS form to retrieve license from Braunschweig)
• GOM INSPECT 2022 and prior (may require SAS form to retrieve license from Braunschweig)

QUOTING: 

1. Quote the customer using a 000000-1978-431 Software BOM part number for the serial number
2. Apply proper dongle material number:
   1. MARX DONGLE - 000000-1483-375  
   2. WIBU DONGLE - 000250-0014-869 
3. Use the template AMS: PC: DONGLE: REPLACE FAULTY DONGLE which applies a .pdf with the following.

Step 1: 
Place your Purchase Order or Credit Card Order for a new USB Dongle Security Key:

• Please state on your Purchase Order your preferred method of shipment (Overnight, 2nd Day, Ground), preferred carrier (Fedex or UPS), and your carrier account number or if we should prepay & add the freight to your invoice.
• If you can purchase on a company credit card, that would likely be a faster way to get the order started sooner.

Step 2:
Return the original USB Dongle Security Key to ZEISS:

• First ZEISS will email to you a Return Authorization document. DO NOT ship the dongle back to ZEISS without having a Return Authorization number.
• Please ship the dongle via best overnight airfreight at your expense for quickest delivery to ZEISS.
• Please email the freight carrier & tracking number information to your Aftermarket Sales Representative.  (Aftermarket should share that tracking info with Customer Care.)
• Your package must be marked Attn: Software License, RA# xxxxxxx to ensure delivery to the correct receiving party at ZEISS.
• Please put a copy of this Return Authorization document in the box or envelope, so the receiving party understands the reason for your shipment.

Please return to:
Carl Zeiss Industrial Quality Solutions, LLC
6250 Sycamore Lane North
Maple Grove, MN. 55369
Attn: Software License, RA# xxxxxxx

Step 3: 
ZEISS will ship the new USB Dongle Security Key to you:

• Upon receipt of the original USB Dongle Security Key, the sales order for the replacement will be processed.

FAULTY/DEFECTIVE:

• Replacement only available with current SMA. 
• Dongle core must be returned before new dongle issued.  
• Free of charge
• Customer pays freight/shipping or provides shipping account.

LOST:

• Replacement only available with current SMA. 
• Customer must supply signed letter from VP or higher level within organization
  • “Blacklist” document to be attached at later date
• Must quote software license release materials numbers
• Apply “Absolute Discount” to amount of $2200