End of support for COMET and T-SCAN systems - Letter to Customers

Learn about the end of support for COMET and T-SCAN systems in this letter to customers.

Written by Janice Patton

Last published at: June 9th, 2025

PROVIDED BY MILES MOLNER

From: Molnar, Miles <miles.molnar@zeiss.com> 
Sent: Monday, June 9, 2025 9:43 AM
To: Patton, Janice <janice.patton@zeiss.com>
Subject: RE: LEAD ==> Comet 6 Panel Check RFQ -

Just to be totally factual on this – the COMET 6 will technically not be to end of support until December 2026.

See attached for confirmation from the support team in Germany on the discontinued COMET / T-SCAN systems.

Best Regards,

Miles

 

LETTER TO CUSTOMERS:  (also on the Z-drive)  

 

Important information: End of support for COMET and  T-SCAN systems

Dear customers,

We would like to inform you about the upcoming end of support for the following products:

December 2025: L3D2
December 2026: T-SCAN CS+, T-SCAN LV, COMET 6
December 2027 COMET 5M, COMET 8M

After these dates, technical support, software updates or security patches will no longer be provided
for the affected systems.

In order to enable you to continue your business processes seamlessly, we would like to point out that  we offer newer systems for 3D digitization in our product portfolio, which can offer you improved functions in the application.
If you are interested in these products or would like personalized advice, please do not hesitate to  contact us at any time.

Please do not hesitate to contact us at support-opt.metrology.de@zeiss.com if you have any
questions.

Thank you for your understanding.
Best regards,
 

Carl Zeiss Optotechnik GmbH
ZEISS Group
Georg-Wiesböck-Ring 12-14
83115 Neubeuern, Germany

support-opt.metrology.de@zeiss.com 
www.zeiss.com 
________
Carl Zeiss Industrielle Messtechnik GmbH
Headquarters: Oberkochen, Germany
Chairman of the Supervisory Board: Dr. Jochen Peter
Management Board: Dr. Marc Wawerla (President & CEO), Dr. Bettina Friedl
Commercial register: Ulm, HRB 501 561, USt-IdNr.: DE 811 515 346