ZEISS 3D Optical (former Capture 3D)
aftermarket3doptical.metrology.us@zeiss.com Quote Requests aftermarket3doptical.metrology.us@zeiss.com Purchase Orders and coverage requests training@capture3d.com Training Requests--this gets forwarded to software training. aftermarket3doptical.metrology@zeiss.com Hardware RFQ's, PO...
CIC
Customer Interaction Center 800-327-9735 cic.metrology.us@zeiss.com This team physically answer customer's phone calls and field emails. They typically then route the customer to the most relevant department via a CRM Ticket. The two most common routing are towards: Service Technical Support (Bernhard Baumeister Manager) - “My machine is broken” “...
Return By Exchange
Occasionally a customer may contact Aftermarket Sales asking for a quotation to replace their Probehead (aka: Sensor). This could be a VAST, VAST-xt, VAST-xxt or even the rotating RDS (which holds the VAST-xxt). Customer Care imtcare@zeiss.com will take care of the customer request. However, CC need to know the Part Number of the customer's partic...
Facilities Requests
From Todd Slawson email Aug 10 2023: Facilities, Safety, and Radiation Safety Officer Interim Manager Steve Paquette has accepted the interim leadership role for our facilities program which encompasses Wixom, Maple Grove, and our Metrology Services locations. Steve is a highly experience facilities and safety leader and will work closely with the ...
LDI - What is this?
The company Laser Design ("LDI") partnered with ZEISS Maple Grove in years past to purchase our CMM frames. LDI would incorporate their laser sensors and resell the machine to an end user. ZEISS does not service these machines; LDI does. The machine S/N may look like a ZEISS SIP but will most likely not come up in our CRM. Below are some images of...
Customer Care Roles
Melanie Erl has joined the SSC Customer Experience Team as our Customer Experience Manager. Melanie has been with ZEISS since 2018. She was based in Oberkochen, Germany and was a key contributor for the international role out of the IQS internal Production Planning tool ProBoard before she moved to Maple Grove in 2021. She took over a Project Mana...
ZEISS IQS SSC and CAPTURE 3D Integration
In addition to the above update, there are new reporting structures to announce. All reporting changes are planned to be implemented on October 1, 2023. Sales: Frank Stone and the CAPTURE 3D sales team will report to Hendrie Viktor. Applications: Josh Old and his teams will report to Al Chiasson. Projects: Tony Wright and his teams, along with...
Special Escalations
To escalate a customer inquiry for Service, please set the subject line like this: Calibration Status Needed : Hydro Aire 731811532134 (CA) If we face customer discontent and need Manager assistance, below are some key people we may contact when in need: CALIBRATION SCHEDULING Sharon Smith (note, Sharon welcomes phone calls when you deem neces...
Microscope Sale Inquiries
ZEISS IQR is composed of IQS and RMS. RMS handles microscope sales for research institutes and academia while IQS does so for industrial manufacturers. As of Oct 2023: Roger Landolt is Director over all IQS microscope sales (called Industrial Microscopy Solutions (IMS)). All LM (Light Microscope) products (with the exception of the Big 3 automotive...
ZEISS Mexico
ZEISS Mexico: Ilián Ramírez Carl Zeiss de México, SA de CV División de Metrología Industrial / Industrial Metrology Division Aftermarket Sales Group Teléfono/Phone: +52 55 59990278 Cel/mobile: 044 55 4800 2590 Customer Interaction Center 01 800 24 ZEISS ilian.ramirez@zeiss.com | www.zeiss.com.mx/imt Valeria Cano Key Account Recurrent Busi...
GOM ATOS Sales Responsibilities
Per Miles Molnar May 2023 who manages ZEISS Hands On Metrology in USA: The setup between the HOM Hands On Metrology channel and ZEISS 3D Optical (former Capture3D is a little complicated. In general: 3D Optical = High-End scanners and Automation (ScanBox, ATOS 5, ATOS LRX). However, they can sell the whole scanning portfolio including the handheld ...
Metrology Services Quotes and POs
Metrology Services has a general mailbox: metrologyservices.us@zeiss.com Anything related to metrology services can be sent to this box if you are unsure the appropriate metrology services sales manager or contact. Including: Request for quotes pertaining to metrology services. Request for quotes for onsite field application engineer (FAE) visit Req...
ZEISS Divisions (Entities)
General Contact Info from other ZEISS Entities: ZEISS Microscopy at 800 233 2343 or info.microscopy.us@zeiss.com ZEISS MEDITEC at 925 557 2100 or info.meditec@zeiss.com ZEISS Vision at 866 596 5467 customerassistance.vision.na@zeiss.com ZEISS Consumer Products at 800 858 6745 customerservices.com.us@zeiss.com...