To escalate a customer inquiry for Service, please set the subject line like this:

Calibration Status Needed : Hydro Aire 731811532134 (CA)

If we face customer discontent and need Manager assistance, below are some key people we may contact when in need:

CALIBRATION SCHEDULING Sharon Smith (note, Sharon welcomes phone calls when you deem necessary)

MMZ / PRO ISSUES Bernhard Baumeister

TECHNICIAN NO SHOW Sharon Smith and/or Service Supervisor (See current Service Map)

CUSTOMER CARE TOPICS Dawn Sofie (or up to Florian Linder if deemed necessary)

CUSTOMER EDUCATION Ryan Stauffer

CUSTOMER INTERACTION CENTER Sharon Smith

APPLICATIONS HELPDESK Jeff Penrod (or Caitlin Chandler who is Team Lead)

Jody Tenboer and Jane Marihart are Team Leads for Software and Styli/Accessories, respectively.

In times when you deem it necessary to escalate a Service matter (often scheduling), please be sure to copy the relevant Service Manager:

• West:                Sackda Dejvongsa
• Central:             John Mento
• East:                Jason Tahai