20Task Descriptions both Customer Care & Service Teams:
ZCB     Zeiss Care Basic
ZCE     Zeiss Care Enhanced
ZCC     Zeiss Care Complete

Task Descriptions Customer Care Team:
SMA     Software Maintenance Agreement
NSW     New Software
NPC     New PC
EL     eLearning
STY     Styli & Accessories
NSP     Non-Standard Product
OPTO     Optotechnik (Comet, T-Scan service)
TEMP LIC     Temporary Software License  (PO# in the Quote should be 30 Day Trial or 60 Day Trial)
LOST DONGLE     dongle cannot be returned to Zeiss
FAULTY DONGLE     bad dongle must be returned to Zeiss on an RA before replacement dongle can be shipped

Task Descriptions Service Team:
SAB     Stand Alone Basic calibration
SAE     Stand Alone Enhanced calibration
SAC     Stand Alone Complete calibration
EW     Extended Warranty
MM     Metrotom Maintenance Plan
SSP     Special Service Plan
HWU   Hardware Upgrade (Future Fit)
FW     Firmware Update

Responsible Teams:
4206051     Aftermarket Sales
4206053     Customer Care
4202973     Training (do not use at this time)
4206049     Service Billing – ZCC, Ext Warranty, Special Service Plan, Metrotom 1500 or 800 225KV Maintenance (Metrotom calibration w/ periodic maintenance)
4206043     Deployment, Central
4206045     Deployment, East
4206046     Deployment, West
4206047     Deployment, SF&G
4206050     Deployment, Canada

4206590     Deployment 3D Optical

4206057     PRO / CARMET (HAM) / MMZ Stand Alone (Large Machines)
4206044     METROTOM Stand Alone (M800, M1, M6)

*The final two numbers are new in Jan 2024 and route to specialized Deployment Coordinators.