First make sure that it is truly an expedite situation with a sensitive time element and action must take place today.

Some examples:  

• Customer has a down machine & needs a computer shipped out as soon as possible.
• Customer needs SMA processed so they can update Calypso via the Zeiss Portal.
• Customer needs new software option asap.

Please do not flood the Team Leads with expedite requests on normal orders for new software or new computers, which are normally handled in 1-2 days anyway as a Priority Product.  Only expedite things where the customer is truly pushing you for immediate fulfillment.

First make sure the Team Lead has a red/yellow/green status in Teams or in Outlook, so that you know they're in the office that day.  If the Team Lead is out of the office, then you can send the expedite request to their backup listed below.  Click on the blue link for the appropriate name below to create a pre-formatted email, to which you can add necessary info.

Expedite Request New Software / SMA / New Computer:  Jody Tenboer or her backup Jane Marihart

Expedite Request Styli / Accessories:  Jane Marihart or her backup Kinsey Marcella

Expedite Request Service Billing - Zeiss Care / Service Contracts / Service Orders:  Cassie Olson or her backup Dawn Sofie

The Team Lead will assign the expedite request to a specific person with the appropriate skill level, or they may handle it themselves.  They may (preferably) send you an email reply so that you know your expedite request was viewed and action will be taken.  Or they might ping you in Teams.  Or you may just get an order confirmation once the expedite request is completed.