Highest Occurring Types of LOG10s:
- Partner Role AP
- Partner Role &L
- Mixed document
- If you find a new one, please let someone know, or update the article. There are random ones that are “flukes” like an SD error one day that the server wasn't connecting. This article will NOT discuss Vertex errors or anything involving Compliance/Logistics.
Partner Role %L LOG10 ERROR
If you are repeatedly getting %L LOG10 errors, there is a disconnect and you should 100% start checking the LOG10 and proactively trying to fix it yourself. If you mark a quote Order Received, and there is a License Recipient on it, chances are the contact is NOT managed and old, and not part of this new system and will never work. You must get rid of the line.
1) Delete the license recipient. There is NO functionality for the License Recipient in the US, nor will there ever be. There is NO reason for this line. Delete it always. It will ALWAYS generate on a copied quote, so be sure to check.
2) Mark it Order Received.
Two things can happen when you do this, it will flip it's status to either 1) Technical Error, or 2) Order Received.
If it's Technical Error, you might actually be at a spot where you need help for ONE STEP - ping Daniel/Wes/Dean with the QUOTE # and ask us to “Pull this out of technical error” which is not something everyone can do. You can try, sometimes it does work. We will mark it Order Received AGAIN (yes for the 3rd time) and it will change it from Technical Error back to Order Received. At this point, the order is replicating the same way it would replicate when you mark it Order Received for the first time, so you may need to wait a bit for it to go through. One way to check is to try and make a task and then cancel it when it lets you in.
If it's Order Received, the order is replicating the same way it would replicate when you mark it Order Received for the first time, so you may need to wait a bit for it to go through. One way to check is to try and make a task and then cancel it when it lets you in.
If a LOG10 pops back up, something still isn't perfect.
Great! You did it! Go fix your In Verification, or create your tasks! Great job!!! Thank you!!!