Highest Occurring Types of LOG10s:

1. Partner Role AP
2. Partner Role &L
3. Mixed document
4. If you find a new one, please let someone know, or update the article. There are random ones that are “flukes” like an SD error one day that the server wasn't connecting. This article will NOT discuss Vertex errors or anything involving Compliance/Logistics.

1. Partner Role AP

If the contact you use for “Contact Person” isn't synced between MDG/ERP/CRM, you will get a LOG10.

Finding out what is wrong with it is the first step. Here are some common things that could be wrong:

• You made the contact in CRM, it didn't get sent to MDG.
• You made the contact in MDG and there is a problem with the account, and it did not get sent down to CRM.
  • Could be set for deletion, archiving, maybe it isn't an IQS account, things like this…
• You did not add a Communication Method to the contact when you created it, this is required (email, phone, etc, just pick one)

You made the contact in CRM, it didn't get sent to MDG - Troubleshooting/Topics/Fixing/FAQs/Important Topics

• If you make a contact in CRM, it will not usually get sent to MDG. 
  • Making a contact in CRM is incorrect and will result in a log10 a majority of the time - 
    • Do not make contacts in CRM. 
    • Do not make contact changes, or edits in CRM. 
    • Do not delimit in CRM.
    • Do not delete contact in MDG.
• Please refer to the HelpJuice on how to successfully create a contact in MDG in the future - 
  • If you do it this way in the future, you will probably not have to make a ticket. 
    • https://aftermarket.helpjuice.com/en_US/crm/adding-contact-mdg

That all being said, let's talk about solutions. 

1. Check MDG & CRM to verify they are talking and the contact is synced.
   1. If there is data that isn't the same in MDG and CRM, they aren't talking. For example if the dates are exact, it's not the same contact and they aren't talking. You will need to create an IT4U ticket @ https://zeissprod.service-now.com/it4u_ticket_create_redirect.do?link=IT4ULINK0000291
      1. This is a prefilled out ticket for the most part… just add in a few things:

      2. 

Then below just tell them something like this:

“CRM Account #: 656565

CRM Contact Person #: 30034444423

Quote # 7766666694

Contact is not synced in ERP/MDG/CRM, please replicate. Thank you"

When the ticket is done, they will likely ask you to replicate the quote again. That just means to go mark it Order Received… again! Two things can happen when you do this, it will flip it's status to either 1) Technical Error, or 2) Order Received.

If it's Technical Error, you might actually be at a spot where you need help for ONE STEP - ping Daniel/Wes/Dean with the QUOTE # and ask us to “Pull this out of technical error” which is not something everyone can do. You can try, sometimes it does work. We will mark it Order Received AGAIN (yes for the 3rd time) and it will change it from Technical Error back to Order Received. At this point, the order is replicating the same way it would replicate when you mark it Order Received for the first time, so you may need to wait a bit for it to go through. One way to check is to try and make a task and then cancel it when it lets you in. 

If it's Order Received, the order is replicating the same way it would replicate when you mark it Order Received for the first time, so you may need to wait a bit for it to go through. One way to check is to try and make a task and then cancel it when it lets you in. 

If a LOG10 pops back up, something still isn't perfect. 

Great! You did it! Go fix your In Verification, or create your tasks! Great job!!! Thank you!!!