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Missing Software / No Software / New Machine

Written by Daniel Larese

Last published at: October 1st, 2025

Hello, 

Hope you are having a nice day. You are probably here because you went to quote a new machine's SMA renewal, and it was missing the ERP contract. You probably (hopefully) checked the “2nd level” aka “microwave” and the contract was not in there either. Then you most likely pinged someone in Customer Care and they said “this has no software on it”. You are probably wondering how to get the software added. Customer Care cannot do it with a sales order, but it does not exist. Or it might exist with issues. Regardless, it's your problem now! Woo!

First, consider the location of the machine. Use the picture below.

 

 

There are a few routes or “forks in the road” you might be at now. Let's go over each one.

Let's say you are in the Northeast, you would include:

  • Eric Dominguez Burgos
    • eric.dominguez@zeiss.com 
  • ZEISS Metrology East-CCSystems US
    • east-ccsystems.metrology.us@zeiss.com
  • Software Licensing Group Inbox
    • Software.License@zeiss.com
  • Tiffany Isbell (formerly Ortega), the manager (direct email)

Let's say you are in the Southeast, you would include:

  • Eric Dominguez Burgos
    • eric.dominguez@zeiss.com 
  • ZEISS Metrology East-CCSystems US
    • east-ccsystems.metrology.us@zeiss.com
  • Software Licensing Group Inbox
    • Software.License@zeiss.com
  • Tiffany Isbell (formerly Ortega), the manager (direct email)

Let's say you are in the Midwest or Canada, you would include:

  • Delmas Gibson
    • delmas.gibson@zeiss.com
  • ZEISS Metrology Mid-West-CCSystems US
    •  mid-west-ccsystems.metrology.us@zeiss.com
  • Software Licensing Group Inbox
    • Software.License@zeiss.com
  • Tiffany Isbell (formerly Ortega), the manager (direct email)

Let's say you are in the West, you would include:


If you are handling 3D Optical, you would include everyone from the location, plus:

  • Donisch, Colleen <colleen.donisch@zeiss.com>
  • Arroyos, Jareth <jareth.arroyos@zeiss.com>
  • Rodriguez, Amanda <amanda.rodriguez@zeiss.com>

 

 

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