There may be times when we hit a wall and a quotation is not acting as we need.  For example, we may be unable to change the status to Order Received.

This could be caused by a number of issues.  Some, we can check ourselves:

Is the Account in Prospect status?  It must be promoted to Sold To before changing the status to Order Received.

Is a P/N blocked for sale?  That would be a problem…

If the status ends up a Technical Error, please contact Michael, Daniel, Craig, Ari, or Wes.  We have key user permissions to toggle to Order Received.

If you are unable to solve, please reach out to one person above or open an IT4U Ticket:

 Be sure to select P8C. An agent will then have a look and hopefully correct the issue for you.