EMAIL example:
A nicely worded & informational email to send to the customer when to thank them for the PO received for a ZEISS Care Package.
Thank you for the Purchase Order for the ZEISS CARE COMPLETE PACKAGE. (Bundled Software Maintenance Agreement + Calibration to reduce costs.)
It has been forwarded to the following ZEISS Departments for processing:
Our Service Deployment team (imtdispatch@zeiss.com) will be in touch to schedule your system calibration services.
• Please be aware that invoicing for the calibration will not take place until after the actual service event.
• Any questions about scheduling or dates should be directed towards the Service Deployment team.
• Please keep in mind that due to the current situation, calibration scheduling is taking longer to arrange than normal.
ZEISS Service Deployment Team
imtdispatch@zeiss.com
800.327.9735
Our Customer Care Team (imtcare@zeiss.com) will provide you with a formal Order Confirmation document for the Software Maintenance Agreement and software content.
• Please be aware that invoicing for the software maintenance agreement will occur on term commencement.
• Any questions about receiving your software acknowledgment or licensing should be directed towards Customer Care.
• For software questions or assistance, please contact our Applications Support Team @ 800‐327‐9735 and they will be happy to assist you.
ZEISS Customer Care Team
imtcare@zeiss.com
800.327.9735
Thank you again and please do not hesitate to contact us if you need anything else. We appreciate your business!