Error Example:
Solution per service billing:
"We switched to a new tax server on March 15th, 2026. The tax jurisdiction codes changed. In some cases you can resolve yourself by reentering the Ship to account in the quote, order, etc. If that doesn’t work an IT ticket has to be created.
To ensure we can assist you as efficiently as possible, please raise a ticket in IT4U, make sure two main aspects:
- At the very beginning of your short description, include the keywords “VERTEX O-Series” so we can quickly identify and address your request.
- Additionally, assign it to the specific group “Vertex - SAP (P10/P8C)”, if you don’t find the group, please indicate it in the first line of the description, and after that all the information and details available, if is possible with the screenshots of the issue.
These two aspects are with the intent to quickly identify and address your request.
To help us expedite the response, please also share the ticket number with us (JJ Perito and IOlivares Varela, Cesar Daniel) via email once it’s created. This will allow us to ensure your case will be attended as soon as possible."